Quality Assessment

Following an assessment by an independent organisation, Dunsin Surveyors has been successful in achieving ISO 9001 Certification. This internationally recognised prestigious award for quality is an International Standard in use worldwide as the benchmark for Quality.

The award recognises Dunsin Surveyors’ commitment to an exceptional quality of service and puts us at the forefront of quality service and customer care.

We have always been proud of the service we offer our clients. Now with the award of ISO 9001, this has been confirmed by outside experts who are used to judging service on a daily basis in a wide variety of trades and industries.

The achievement of attaining ISO 9001 demonstrates our commitment towards quality and the importance we place on ensuring the service we provide is of the highest standard meeting our customers’ needs. It also demonstrates our commitment towards continuously improving our Quality Management Systems.

Customer Satisfaction Objectives

	Our telephones will be answered promptly and courteously at all times.
	All enquiries will be responded to within one working day of receipt.
	We guarantee to give 100% effort towards personal service and customer satisfaction.
	We will supply quality Survey and Valuation services at competitive prices.
	We will equip our staff to provide customers with an excellent standard of service.
	All reports will be checked thoroughly by our Surveyors to cut down on human error
	We will improve the speed, quality and consistency of response to enquiries by having our information in a format that can easily be accessed.
	We will use customer compliments, comments and complaints to drive improvements to the service that we provide.
	In the event of a client being dissatisfied with any aspect of the service provided, a copy of Dunsin Surveyors Limited complaints procedure is available on request.