Our Quality Commitment

Customer Satisfaction Objectives

• Our telephones will be answered promptly and courteously at all times.
• All enquiries will be responded to within one working day of receipt.
• We guarantee to give 100% effort towards personal service and customer satisfaction.
• We will supply quality Survey and Valuation services at competitive prices.
• We will equip our staff to provide customers with an excellent standard of service.
• All reports will be checked thoroughly by our Surveyors to cut down on human error.
• We will improve the speed, quality and consistency of response to enquiries by having our information in a format that can easily be accessed.
• We will use customer compliments, comments and complaints to drive improvements to the service that we provide.
• In the event of a client being dissatisfied with any aspect of the service provided, a copy of Dunsin Surveyors Limited complaints procedure is available on request.